Customer Service

 

Shipping & Delivery

We do not currently ship outside of Europe.

We are unable to send liquids or aerosols abroad.

New EU Regulations as of July 2015: Due to new EU Regulations on the export of controlled substances, we are unable to send any product containing the following ingredients outside of the UK Mainland:

  • Codeine
  • Morphine
  • Pseudoephedrine
  • Diphenhydramine
  • Phenylephrine
  • Ephedrine

United Kingdom (including Northern Ireland)


Please note that all regular orders may take up to three working days to ship, regardless of delivery paid and that we also do not operate over the weekend and bank holidays. There is a small delivery charge of £3.19 on all orders sent 2nd Class and £3.49 on 1st Class and £4.99 for 1st Class Recorded delivery. First Class is not a next day service and is advised as one to two working days from dispatch, Second Class as 2 - 4. Recorded is the same as First Class, only with a signature required. We offer free Second Class delivery on all orders above £40 for customers who purchase using our website. To qualify for free 1st Class delivery, you must spend over £70. Our delivery charge includes packaging and handling in addition to postal costs, which we pay to Royal Mail on your behalf. NHS Prescription orders are delivered free of charge. Private Prescription items will incur a £3.99 postage fee for 1st Class and £3.49 for Second Class.

Orders for large quantities, heavy orders, special requests or disability aids may take up to 7 working days to be dispatched.

Royal Mail handle all our deliveries. All orders containing medicines require a signature on delivery. You can also arrange for your order to be delivered to alternative addresses including your office, members of your family or your local post office. 

Please note that deliveries are made to the delivery address you supply to us. Re-despatch of any returned orders will incur an additional delivery charge.

NHS Prescription orders are delivered free of charge.

If an item is returned to us as uncalled for by Royal Mail, we will refund the items minus the standard £3.19 postage fee even if you had free postage.


Heavy Parcels to United Kingdom Islands (including Channel Islands, Isle Of Man, Isle Of Wight, Shetland Islands, and Northern Ireland) 

When buying heavy goods or buying in bulk we may have to charge additional postage fees per item on top of our standard postage cost. This Is due to the added cost to us of posting heavier items. On these items the "free postage" may also be waived.


Overseas Deliveries

We are unable to send liquids or aerosols abroad.

We are able to supply orders to most countries worldwide. Delivery charges will depend on the weight of your order and the destination and we will confirm the delivery charge at the checkout page, before you confirm payment of your order. All orders are sent by air recorded delivery and a signature will be needed upon receipt of your goods. Certain individual countries place restrictions on the types of products that may be posted into them we can not be held responsible if the goods are seized by customs.

Certain individual countries place restrictions on the types of products that may be posted into them (including aerosols or liquids) and we can not be held responsible if the goods are seized by customs or returned to Pharmacy First. In this instance delivery charges will not be refunded.

Under UK law we are only able to dispense prescriptions written by practitioners who are registered in the UK. 
 

 

Privacy & Security
We are committed to keeping any information that we collect about you safe and secure. Please feel free to take a look at our Privacy Policy to find out more about how we do this.
 
 
 
 
Returns & Replacements

14 day cooling off period

You're entitled to return your items within 14 working days and receive a full refund.

Please contact Pharmacyfirst.co.uk within 14 working days of receiving your items by completing the form on our contact us page, making sure to select 'returns' from the drop-down menu. Alternatively, notify a member of our Customer Care team on 0161 3 200 200.

Please note that we are unable to accept returns for the following unless they are damaged or faulty:

  • Perishable items.
  • Unsealed items with a protective seal due to health protection or hygiene reasons.
  • Medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.

Please note, this does not affect your statutory rights.

Where do I send returns?

Once you've notified our Customer Care team about returning your items, please arrange postage to:

Pharmacy First, Unit 5 Crown Point South Industrial Park, Denton, M34 6PF,  United Kingdom

Unfortunately, we're unable to cover the costs of returning your items and cannot be liable for any damages incurred during transit. Please ensure they are properly secured and packaged and we'd recommend sending all returns via a recorded delivery service.

How long will it take to process my refund?

We aim to process your refund within 24 hours of receiving the good, however it can take up to 30 days to receive the refund via the original payment method.

Once you've cancelled the contract, you have a legal 'duty of care' to keep the items in a good condition and return them at your expense. We are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of goods supplied which may be 100%, if the loss is the result of unnecessary handling of the goods by you.

In accordance with the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we will refund you the full amount paid for the goods including the basic delivery charge within 14 days of receipt of the notice of cancellation.

 

            Viewing Orders
In order to access your account details, click on the Sign in link at the top right of your interface and enter your login details as requested. You will then be redirected to your account dashboard. Scrolling down will reveal a list of all the orders in your order history. You can click on any order to view more details.
 
 
  
            Updating Account Information
Once you have logged into your account dashboard, as detailed above, continue to scroll down past your order history. Here you will see a number of options including change shipping / billing address and change contact details. You can also use this area to subscribe / unsubscribe to our newsletter.

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