At Pharmacy First we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience for you the customer.

What information do we collect? How do we use it?

When you order, we need to know a few details such as your name, email address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status. For patients who wish to use our NHS Prescription service we also need to know if you pay for your NHS prescriptions, if you do not pay the reason that you are exempt from payment and we also need to know about your existing medical conditions and any prescription medication that are prescribed for you by your doctor on a regular basis.

We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

We may occasionally use the information we collect to notify you about important functionality changes on the Web site and Pharmacy First promotions we think you'll find valuable. You may notify us that you do not wish to receive this promotional information at registration, or at any time by following the instructions on the emails you receive.

Will Pharmacy First disclose the information it collects to outside parties?

Pharmacy First will not disclose this information to any outside parties.

In Summary

We use the information we collect on the site to make shopping at Pharmacy First possible and to enhance your overall shopping experience.

Your Consent

By using our Web site, you consent to the collection and use of information you submit by Pharmacy First for the purposes described above. If we decide to change our data protection policy, we will post those changes on this page so that you are always aware of what information we collect, and how we use it.

If you have any questions please feel free to contact 0844 225 2448 or email info@pharmacyfirst.co.uk

Freedom of Information

Part I: Introduction

This publication scheme is a complete guide to the information routinely made available to the public by Pharmacy First. It is a description of the information about our pharmacists and pharmacy which we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.

How much does it cost?

The publications are all available to you free of charge unless otherwise indicated within each class. Where information is provided at a cost, the charges will be calculated as set out in Class 7 (This Publication Scheme) and will be set out in £ sterling.

How is the information made available?

The information within each class is available in paper (hard copy) form from our pharmacist or on request from:

Managing Director

Pharmacy First

Unit 5 

Crown Point South Industrial Park

King Street

Denton

M34 6PF

Tel: 0844 225 2448

Or by Emailing: info@pharmacyfirst.co.uk

 

Your rights to information

In addition to accessing the information identified in the Publication Scheme, you are entitled to request information about Pharmacy First under the NHS Openness Code 1995.

The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made.

From January 1st 2005 it will oblige the Pharmacy to respond to requests about information that it holds about NHS Pharmaceutical Services, and is recorded in any format and it will create a right of access to that information. These rights are subject to some exemptions which have to be taken into consideration before deciding what information it can release.

Under the Data Protection Act 1998, you are also entitled to access your patient medication records or any other personal information held about you. For this, please contact:

Managing Director

Pharmacy First

Unit 5 

Crown Point South Industrial Park

King Street

Denton

M34 6PF

Tel: 0844 225 2448

Or by Emailing: info@pharmacyfirst.co.uk

 

Feedback

If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the Scheme, please write to:

Managing Director

Pharmacy First

Unit 5 

Crown Point South Industrial Park

King Street

Denton

M34 6PF

Tel: 0844 225 2448

Or by Emailing: info@pharmacyfirst.co.uk

 

Part II: Classes of Information

All information at Pharmacy First is held, retained and destroyed in accordance with NHS guidelines. Our commitment to publish information excludes any information which can be legitimately withheld under the exemptions set out in the NHS Openness code or Freedom of Information Act 2000. Where individual Classes are subject to exemptions, the main reasons are, for example, the protection of commercial interests and personal information under the Data Protection Act 1998. This applies to all Classes within the publication scheme. The information on this Scheme is grouped into the following broad categories:

1. Who we are

 

Details of the pharmacy, organisational structures, key personnel and how we fit into the NHS.

The Bolton Primary Care Trust has made arrangements with Newbridge (Healthcare) Ltd for the provision of pharmaceutical services under section 41 of the National Health Service Act 1977. The Pharmacy is contracted to provide a range of NHS services and a full list of these appears in Class 2.

Our pharmacists are:

 

Vivake Bhatia and Erez Bar-Ilan

Part/Full time

 

We employ dispensing technicians from time to time.

 

The Pharmacy Superintendent/manager is Mr Steven Hoyle. Our pharmacy may also employ locum pharmacists from time to time.

 

The complete list of persons who undertake to provide pharmaceutical services to the NHS in the area of Bolton Primary Care Trust can be obtained from the primary care trust or found on www.nhs.uk.

 

Some information may be withheld, including personal, confidential information about individuals that is protected by the Data Protection Act (1998).

 

2. Our services

 

The range of services that we provide under contract to the Bolton Primary Care Trust (as well as others we contract with) includes:

Dispensing of drugs, medicines and Drug Tariff listed appliances

Patient medication records

We also provide the following services without NHS remuneration:

Advice from the pharmacist

Prescription delivery service

Dispensing of private and veterinary prescriptions

 

It is one of the requirements of the practice allowance paid to us by the primary care trust we contract with that we have a practice leaflet available detailing all our services. Please ask the pharmacist for a copy.

Our inclusion in the Pharmaceutical List of the primary care trust is subject to our compliance with the Terms of Service. The Terms of Service for Chemists can be obtained from:

 

Bolton Primary Care Trust

St Peter's House

Silverwell Street

Bolton
 
BL1 1PP

 

Our computerised patient medication records are covered by our policy for data protection and patient confidentiality. This policy is available from:

Managing Director

Unit 5 

Crown Point South Industrial Park

King Street

Denton

M34 6PF

Tel: 0844 225 2448

Or by Emailing: info@pharmacyfirst.co.uk

 

The address of the pharmacy premises from which Pharmacy First has undertaken to provide NHS services is:

Managing Director

Pharmacy First

Unit 5 

Crown Point South Industrial Park

King Street

Denton

M34 6PF

 

 

Our opening hours are:

Mondays: 09:00 - 17:30

Tuesdays: 09:00 - 17:30

Wednesdays: 09:00 - 17:30

Thursdays: 09:00 - 17:30

Fridays: 09:00 - 17:30

Saturdays: Closed

Sundays: Closed

 

3. Financial and funding information

Funding details and charging policies

 

Some patients can get free prescriptions under certain circumstances – please ask for leaflet HC11 (http://www.dh.gov.uk/PolicyAndGuidance/MedicinesPharmacyAndIndustry/Prescriptions/NHSCosts/fs/en). Anyone who has to pay and gets more than 5 prescription items in 4 months, or 14 in 12 months, could save money with a pre-payment certificate (PPC). You can call 0845 850 0030 to buy one over the phone or to get more details. You can also apply by post – please ask for application form FP95 (or see http://www.ppa.org.uk/ppa/ppc_intro.htm).

As from 1 April 2009 the prescription charge is £7.20, a 4-month prepayment certificate costs £33.90 and a 12-month prepayment certificate costs £93.20. These charges are set annually by the Department of Health.

The prescription charge is a tax paid directly to the NHS. It is not received by the pharmacist and does not form part of any remuneration to the pharmacy for NHS pharmaceutical services.

 

4. Information about policies, prescribing and prescriptions

Protocols in relation to prescribing protocols and standard operating procedures relating to the dispensing of prescriptions, data protection.

We have protocols and standard operating procedures relating to dispensing of prescriptions and data protection. Copies of these documents are available from:

Managing Director

Pharmacy First

Unit 5 

Crown Point South Industrial Park

King Street

Denton

M34 6PF

Tel: 0844 225 2448

Or by Emailing: info@pharmacyfirst.co.uk

 

5. Regular publications and information for the public

Guidance and information leaflets.

There is a range of leaflets and books distributed by Pharmacy First. It is one of the requirements of the practice allowance paid to us by the primary care trust we contract with that we display a range of health promotion leaflets. These are published from a variety of sources, mostly from non-public funds. We occasionally receive information from the primary care trust we contract with which we make available to the public.

 

6. Complaints

Policies, procedures and contacts for complaints.

 

If you are not happy with the service you have received from us, please contact:

Managing Director

 

Pharmacy First

Unit 5 

Crown Point South Industrial Park

King Street

Denton

M34 6PF

Tel: 0844 225 2448

Or by Emailing: admin@pharmacyfirst.co.uk

 

A copy of our complaints policy is available from:

Managing Director

Pharmacy First

Unit 5 

Crown Point South Industrial Park

King Street

Denton

M34 6PF

Tel: 0844 225 2448

Or by Emailing: info@pharmacyfirst.co.uk

Our complaints policy is in line with the NHS Pharmaceutical Services Regulations 1992 and the NHS Complaints Policy. If we cannot resolve the problem or if you prefer not to raise the complaint with the pharmacy directly you may contact the primary care trust:

Bolton Primary Care Trust

St Peter's House

Silverwell Street

Bolton 

BL1 1PP

 

7. This publication scheme

In this class we will publish any changes we make to this publication scheme, the criteria on which our information management policies are made and a referral point for all enquires regarding information management generally in the practice. We will also publish any proposed changes or additions to publications already available.

 

Cost of Information

For the most part, we will charge you only for hard copies or copying onto media (e.g. CD-ROM). Some information is available free, but for others there may be a charge. The charges will vary according to how information is made available. Charges are as follows:

a) Via our website – free of charge, although any charges for Internet Service provider and personal printing costs would have to be met by the individual.

For those without Internet access, a single print-out as on the website would be available by post from Managing Director, 226 Deane Road, Bolton, Lancashire, BL3 5DP or by personal application from Pharmacy First.

However, requests for multiple printouts, or for archived copies of documents which are no longer accessible or available on the web, may attract a charge for the retrieval, photocopy, postage etc. We will let you know the cost and charges that will have to be paid in advance. We will not provide printouts of other organisation’s websites.

b) Leaflets and brochures – free of charge for leaflets or booklets on, for example, services we offer to the public. A list is available in Class 4.

c) “Glossy” or other bound paper copies, or in some cases a CD-ROM, video or other mediums are for charge as in our publication lists available from Managing Director, 226 Deane Road, Bolton, Lancashire, BL3 5DP. Tel: 0844 225 2448

d) E-mail will be free of charge unless it says otherwise.

The charges will be reviewed regularly.

 

Part III: Useful Resources

 

Websites:

Information Commissioner

www.informationcommissioner.gov.uk

 

Lord Chancellors Department

www.lcd.gov.uk

 

Publications:

FOI Act 2000

www.hmso.gov.uk/acts/acts2000/20000036.htm