Important information Regarding Pharmacy First and Coronavirus
Information Updated 17/06/2020
With the current outbreak of Coronavirus we understand that you are probably trying to carry on as normal. We are aware that we play a massive role in making sure you have medication delivered to you.
Latest from our Management Team....................
Dear Valued Customer,
Please accept our apologies on this occasion as your order is more than likely to be delayed for the following reasons:-
- COVID-19 has caused a huge spike in the number of orders being placed online
- Staffing levels across the board have been affected due to the current COVID-19 situation
- Extra safety measures have been put in place throughout the business, ensuring staff are fully equipped with PPE along with 2 meter social distancing
- Our courier services are encountering high volumes of backlogged orders, again due to the current situation of COVID-19
Please be rest assured we are working around the clock to meet the demand in this hard and stressful time.
We truly appreciate your business and patience in these unprecedented times.
Kind Regards and Stay Alert
We are continuing to receive an unprecedented amount of orders and we are constantly working to process all orders as soon as possible. There are currently delays of upto 5 - 7 working days to process orders. We urge all customers to only order what they need so this can give a chance for all other customers to buy the medication they need.
We are constantly working with all of our suppliers to restock as soon as possible however due to unprecedented demand for medicines there can be delays with certain medication. Any medication that is delayed, will be marked as “to follow” on your order. If the medication is unavailable due to unprecedented demand, this item will be refunded and the remainder of the order will be sent.
There are currently delays with the postal system and Royal Mail have advised the following delivery times for the following methods of postage:
2nd class post: 5 - 7 working days
1st class post: 3 - 5 working days
1st class Signed For (tracked service): 3 - 5 working days
Special Next Day Delivery by 1pm: Delivered the next day from the point of leaving our premises*
Please note that the above delivery times are estimates and parcels may take longer to arrive if there is service disruption in your area. Unfortunately this is beyond our control and Royal Mail are working to deliver all post as quickly and safely as possible.
*Special next day delivery only applies from when the order is dispatched and will be delivered the next working day from dispatch. Please note that orders can take 1-3 working days to process and will be delivered the next working day from when your order has left our premises.
We have been contacted by our area manager for Royal Mail informing us of any steps taken by them to ensure that your orders are delivered contactless. Unfortunately there are also delays with the entire postal system and special measures have been put in place to prioritise 1st class and Signed for postage. We understand that this can be frustrating however this is outside of our control and Royal Mail are constantly updating their website for any further information. More information in regards to service updates can be found here: www.royalmail.com/serviceupdates and information regarding the steps they have taken so far regarding the Coronavirus can be found here: www.royalmail.com/coronavirus
To help better protect our staff, we will be quarantining all returns for a maximum of 14 days. After such period of time your return will be processed and will be refunded.
Finally, I would like to thank all of our Pharmacy First team for all their work during these uncertain times and I would also like to thank all of our customers for their patience whilst we process your orders as quickly and safely as possible.
We will be continuing to monitor the Government website and the NHS for any further updates and provide updates where necessary to you.