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Online Consultation Service

Third Party Doctor


As part of our Online Consultation Service, we work with a third party doctor who is responsible for the prescriptions that are required for the prescription medication. As part of the online consultation and checkout process you will need to agree for us to share your details with the doctor so that they have enough information to safely prescribe the medication you need.


Our doctor is based in the European Union, rather than the UK. However this does not affect the way in which you receive your medication. Based in the Czech Republic, our doctor is in a country that is part of the European Economic Area (EEA). This means that prescriptions issued by registered practitioners in those countries are legally recognised in the UK. The prescriptions given meet the requirements set out in our Practice Guides.

Although not based in the UK, our doctor works to UK prescribing guidelines, and the prescription and medication prescribed is checked by one of our experienced pharmacists in the UK. This ensures you receive a high quality of care.


Our Doctor


The details of our doctor are as follows;

Christo Cheriyan Vazhappilly

Czech Republic



Our doctor is a member of the Czech Medical Chamber, the equivalent of the General Medical Council in the UK.


You can confirm this by clicking the link and entering the name of our Doctor Confirm Membership 


Prescribing Process


Our doctor looks at the answer you provide during your online consultation, and uses this to make a judgement on whether you can be prescribed the medication. In some cases you may be asked some additional questions, this is just to ensure that the doctor has enough information to prescribe you medication safely. With this information, the doctor makes an assessment and decides whether or not to prescribe you the medication. Throughout this process he follows UK Prescribing Guidelines to ensure you get the best care possible. These guidelines are available to view on the National Institute for Health and Care Excellence website. The doctor and our team use this alongside other prescribing tools to ensure the correct procedures are followed. To ensure this, our pharmacist checks the prescription to ensure it is inline with UK Guidelines, so you can be sure the medication you receive is the best treatment for you.


Returns & Refunds



As a result of legislation regarding the sale of medicines, we are only able to offer refunds on orders made through our Online Consultation Service in specific circumstances, these are explained below. If you would like more information on the returns and replacements policy for the rest of our website then please click the link.


Returns & Replacements


Declined Orders

Our prescriber reserves the right to decline your order, if this is done you will be issued a refund.



You have the right to cancel your order up to the point of dispatch. Once your order has left the pharmacy you will not be able to cancel your order.



Due to legislation on the sale of medicines, you are not able to return your item to us. If you do return your item to us, you will NOT be issued a refund.


Damaged, Faulty, or Incorrect Items

If your item is damaged or faulty, or you have been sent the incorrect item, please contact us within 10 days of receiving the item and we will be able to arrange either a replacement or a refund (this will be decided by our team on a case by case basis)