Royal Mail Service Updates (Updated 17/1/2022)

 

We have been informed that there is service disruption across the UK with Royal Mail. This has been caused by members of staff at various mailing centers and delivery offices who are self isolating or have tested positive for COVID-19.

As a result there are estimated delays of at least 2 working days on all methods of postage. We understand that this may be inconvenient however Royal Mail are working to resolve any delays and deliver all parcels as soon as possible.

Unfortunately this is outside of our control however we can assure you that we are posting all orders within the specified timeframes as advised on our website.

We kindly request that customers check for any disruption in their area by using the following link https://personal.help.royalmail.com/app/answers/detail/a_id/12556 and clicking the following 2 links "Movement of mail through our network" and "Deliveries today" for up to date information on any delays caused by staff shortages at Royal Mail sorting offices. Alternatively, please find below the latest service disruption with Royal Mail below:

 

Movement of mail through our network

Royal Mail operates an air, rail and road network to move letters and parcels between our distribution hubs, mail processing centres and delivery offices around the UK. Here we let you know about any significant issues in our logistics operation.

Air
Our air network operated to schedule over the weekend.

Rail
Our rail network operated to schedule over the weekend.

Road
On Sunday, some mail scheduled to arrive at our National Distribution Centre from Belfast Mail Centre was delayed, due to an issue with the trailer on the vehilce. This meant that some mail posted in the BT postcode area on Saturday due for delivery today in other parts of the UK, may arrived later than planned.

Also on Sunday, mail scheduled to arrive at our National Distribution Centre from Chester, Preston and Warrington Mail Centres arrived at the North West Hub, after being diverted. This meant that not all mail could be processed to schedule. As a result, some mail posted on Saturday in the CH, LL, SY, BB, FY, LA, PR, CW, L, WA and WN postcode areas due for delivery today in other parts of the UK, may arrive later than planned.

Mail Centres

The mail centres below reported not all mail was processed or despatched to schedule over the weekend, and as a result some mail may be delivered slightly later than expected.

  • Dorset Mail Centre: Some mail posted on Friday in the BH and DT postcode areas, due for delivery Saturday to addresses across the rest of the UK.
  • Plymouth Mail Centre: Some mail posted across the UK on Friday, due for delivery Saturday in the PL postcode area.

Deliveries today

Deliveries are operating as normal across most of the country today. We aim to deliver to all addresses we have mail for, six days a week. In a small number of local offices this may temporarily not be possible due to local issues such as COVID-related self isolation, high levels of sick absence, resourcing, or other local factors. In those cases we will rotate deliveries to minimise the delay to individual customers. We also provide targeted support to those offices to address their challenges and restore our service to the high standard our customers would normally receive.

We're sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted here:

  • Amersham DO (HP6, HP7 and HP8)
  • Amesbury (SP3 and SP4)
  • Barking DO (IG11)
  • Bicester DO (OX25 to OX27)
  • Bredbury DO (SK6)
  • Bridge Of Don DO (AB22 and AB23)
  • Bristol South DO (BS3, BS13 and BS41)
  • Burgess Hill DO (BN6 and RH15)
  • Caldicot DO (NP26)
  • Camberwell (SE5)
  • Cramlington DO (NE23)
  • Cricklewood DO (NW2)
  • Eccles DO (M30)
  • Erskine DO (PA7 and PA8)
  • Glasgow G43 and G46 DO
  • Golders Green DO (NW11)
  • Hanwell (W7)
  • Havant DO (PO9 and PO10)
  • Herne Hill DO (SE24)
  • Histon SPDO (CB4 9XX)
  • Hitchin DO (SG4 and SG5)
  • Holloway DO (N7)
  • Hornsey DO (N8)
  • Hove DO (BN3 and BN52)
  • Hoylake DO (CH47 and CH48)
  • Islington DO (N1 and N1C)
  • Lark Lane DO (L17)
  • Larkhall DO (ML9 and ML10)
  • Maida Hill DO (W9)
  • Manchester South West DO (M15, M16 and M32)
  • Maryport DO (CA15)
  • Muswell Hill DO (N10)
  • Newport East DO (NP18 and NP19)
  • Newton Mearns DO (G77)
  • Northwich DO (CW8 and CW9)
  • Oxted DO (RH8)
  • Paisley DO (PA1, PA2 and PA3)
  • Perth DO (PH1. PH2 and PH14)
  • Pontefract DO (WF7, WF8, WF9 and WF11)
  • Rayleigh DO (SS6)
  • Redcar DO (TS10 and TS11)
  • Rottingdean DO (BN2 and BN51)
  • South Croydon DO (CR2)
  • Speke DO (L24)
  • Swindon West DO (SN5)
  • Thame DO (OX9 and OX39)
  • The Hyde DO (NW9)
  • Upminster DO (RM14)
  • Upper Holloway DO (N19)
  • Upton DO (CH30 and CH39)
  • Wallasey DO (CH27, CH44 and CH45)
  • Wantage DO (OX12)
  • West Norwood DO (SE27)
  • West Wickham DO (BR4)
  • Willesden DO (NW10 and NW26)
  • Wootton Bassett DO (SN4 and SN16)

If you need to collect an item for which we've left a 'Something for You' card, please check royalmail.com/services-near-you Opens in new window for details of our revised Customer Service Point opening hours. 

 

We thank you for your patience and understanding.

 

Kind Regards,

 

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